Last updated: August 10, 2026

CL Tech Recycling LLC ("TechHaulers," "we," "us," or "our") operates the website located at https://shop.techhaulers.com (the "Site"). This Privacy Policy describes how we collect, use, disclose, and protect personal information when you visit our Site, schedule a pickup, submit an inquiry, or otherwise interact with our services online.

We are committed to protecting your privacy and complying with applicable U.S. privacy laws, including the California Consumer Privacy Act ("CCPA"), the California Online Privacy Protection Act ("CalOPPA"), the Arizona consumer privacy statutes, and other applicable state and federal regulations.

1. Information We Collect

1.1 Information You Provide Directly

When you interact with our Site, you may voluntarily provide:

• Contact information: name, email address, phone number, and mailing address when you submit a contact form, request a quote, or schedule a pickup.

• Pickup and service details: the type and quantity of electronic waste to be collected, preferred pickup dates, location/address for collection, and any access instructions.

• Business information: company name, job title, and business address when you submit a business inquiry or request ITAD (IT Asset Disposition) services.

• Data destruction certificates: serial numbers, asset tags, or device identifiers for items requiring certified data destruction.

• Marketing preferences: if you subscribe to our newsletter or email updates, your email address and preferences.

1.2 Information Collected Automatically

When you visit our Site, we automatically collect:

• Device and browser information: IP address, browser type and version, operating system, device type, screen resolution, and language settings.

• Usage data: pages visited, time spent on pages, referring URLs, click paths, and the dates and times of your visits.

• Cookies and similar technologies: see our Cookie Policy at https://shop.techhaulers.com/policies/cookie-policy for details.

1.3 Information Collected by Third-Party Services

Our Site integrates with third-party tools that may collect information:

• Google Analytics and Google Tag Manager: traffic and usage analytics.

• Zoho SalesIQ: live chat and visitor tracking.

• Zoho Sites: website hosting and content delivery.

• Cloudflare: security, performance, and bot protection.

• Supabase: backend services for form processing.

2. How We Use Your Information

We use the information we collect for the following purposes:

• To provide services: scheduling and coordinating eWaste pickups, processing data destruction requests, and managing business service inquiries.

• To communicate with you: responding to your inquiries, sending pickup confirmations, providing service updates, and delivering data destruction certificates.

• To improve our services: analyzing usage patterns, understanding user behavior, and optimizing our Site and service offerings.

• For marketing and outreach: sending newsletters, promotional materials, and updates about our services (only if you have opted in; you may unsubscribe at any time).

• For legal compliance: maintaining records required by environmental regulations (e.g., R2, e-Stewards, NIST 800-88), and responding to legal requests.

• For security: protecting against fraud, unauthorized access, and other security threats.

3. Legal Basis for Processing (CCPA / State Law)

Under the CCPA and similar state privacy laws, we process personal information for the following business and commercial purposes:

• Providing or maintaining our services.

• Performing a contract or taking steps to enter into a contract with you.

• Complying with legal obligations.

• Detecting and preventing fraud, security incidents, or unauthorized activity.

• Auditing, maintaining, and reporting on compliance with environmental and data-destruction regulations.

• Undertaking internal research and analytics for service improvement.

• Performing activities to maintain the security and integrity of our systems.

We do not sell personal information as defined by the CCPA. We do not process personal information for targeted advertising cross-context behavioral tracking.

4. How We Share Your Information

We may share your information with:

• Service providers and vendors: Zoho (website, CRM, forms), Google (analytics), Cloudflare (security), Supabase (backend), and shipping/logistics partners who help fulfill pickups. These providers are contractually obligated to protect your information.

• Municipal partners: when a pickup is conducted under a municipal partnership, we may share aggregated, non-identifiable data about tonnage diverted, materials collected, and regional impact. We do not share individual customer personal information with municipalities without your consent or as required by contract.

• Refining and processing partners: we share material information (weight, type, processing destination) but not your personal information with downstream processors.

• Legal and regulatory authorities: when required by law, court order, or regulation (e.g., EPA records, ADEQ compliance, chain-of-custody documentation).

• Business transfers: in the event of a merger, acquisition, or asset sale, information may be transferred to the successor entity.

We do not sell or rent your personal information to third parties.

5. Data Retention

We retain personal information only as long as necessary to fulfill the purposes described in this policy, unless a longer retention period is required by law or regulation. Specifically:

• Contact form submissions: retained for up to 3 years after last interaction.

• Pickup and service records: retained for a minimum of 3 years per R2 and e-Stewards certification requirements; environmental compliance records may be retained longer.

• Data destruction certificates: retained for a minimum of 3 years per NIST 800-88 compliance requirements.

• Marketing subscriptions: retained until you unsubscribe.

• Automatically collected data: retained for up to 26 months.

6. Your Privacy Rights

If you are a resident of California, Colorado, Virginia, Utah, Connecticut, or another state with a comprehensive privacy law, you have certain rights:

• Right to know/access: request a copy of the personal information we hold about you.

• Right to delete: request deletion of your personal information (subject to legal retention requirements).

• Right to correct: request correction of inaccurate personal information.

• Right to opt out: opt out of the sale or sharing of personal information (we do not sell personal information).

• Right to limit: limit the use of sensitive personal information.

• Right to non-discrimination: exercise your privacy rights without facing discrimination.

To exercise any of these rights, contact us at info@techhaulers.com or by mail at: CL Tech Recycling LLC, Attn: Privacy, 5157 Lakewood Rd, Fort Mohave, AZ 86426.

We will respond to verified requests within 45 days, as required by applicable law. If we cannot verify your identity, we may request additional information.

7. Children's Privacy

Our Site is not directed to children under 13. We do not knowingly collect personal information from children under 13. If you believe a child has provided us with personal information, please contact us and we will promptly delete it.

8. Data Security

We implement reasonable administrative, technical, and physical safeguards designed to protect personal information, including:

• TLS/SSL encryption for data in transit.

• Access controls limiting internal access to personal information on a need-to-know basis.

• Regular security assessments of our website infrastructure.

• Cloudflare protection for DDoS mitigation and bot filtering.

However, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security.

9. Third-Party Links

Our Site may contain links to third-party websites (e.g., social media profiles, partner organizations). We are not responsible for the privacy practices of these third-party sites. We encourage you to review their privacy policies.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will post the updated policy on this page and update the "Last updated" date. Material changes will be communicated through a prominent notice on our Site. Your continued use of the Site after any changes constitutes acceptance of the revised policy.

11. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact:

CL Tech Recycling LLC (DBA TechHaulers) Attn: Privacy / Data Protection 5157 Lakewood Rd, Fort Mohave, AZ 86426 Phone: +1 928-371-7727 Email: info@techhaulers.com