Return Policy
Return Policy
Last updated: August 11, 2026
This Return Policy describes the terms and conditions for returning Products purchased from the TechHaulers online store at https://shop.techhaulers.com. CL Tech Recycling LLC ("TechHaulers," "we," "us," or "our") wants you to be satisfied with your purchase. Because our inventory is sourced from recycled and recovered electronics, often one-of-a-kind, we have designed our return policy to be fair and transparent.
This policy should be read in conjunction with our Warranty Policy at https://shop.techhaulers.com/policies/warranty-policy and our Shipping Policy at https://shop.techhaulers.com/policies/shipping-policy.
1. Return Eligibility by Product Condition
1.1 Refurbished Products
Refurbished Products may be returned within 14 days of delivery, subject to the conditions in Section 2 below.
1.2 New Products
New Products may be returned within 30 days of delivery, provided the Product is in its original, unopened packaging with all factory seals intact, accessories, manuals, and included items. Opened or used New Products are not eligible for return unless the Product is defective (see Warranty Policy at https://shop.techhaulers.com/policies/warranty-policy).
1.3 Used / "As-Is" Products
Used and "As-Is" Products are sold final sale and are not eligible for return unless the Product arrives significantly not as described in the product listing. If you believe a Used or As-Is Product was materially misdescribed, contact us within 48 hours of delivery (see Section 5).
2. General Return Conditions
To be eligible for a return, the Product must:
Be in the same condition as when you received it.
Include all accessories, cables, adapters, manuals, and packaging that were included with the Product (unless the listing stated these were not included).
Not show signs of misuse, abuse, unauthorized modification, tampering, or damage beyond normal wear.
Not be a Product marked as "Final Sale" or "Non-Returnable" in the product listing.
3. Non-Returnable Items
The following items are not eligible for return under any circumstances, unless they arrive defective or not as described:
Products explicitly marked "Final Sale," "As-Is," or "Non-Returnable" in the listing.
Software, including operating system licenses, activation keys, and digital downloads.
Products with removed or tampered serial number stickers or security seals.
Products damaged by the customer after delivery (misuse, accident, neglect, improper installation, power surges, water damage, etc.).
Items returned without prior authorization (see Section 5).
Products returned outside the applicable return window (14 days for Refurbished, 30 days for New).
4. Restocking Fees
Product Condition | Restocking Fee |
|---|---|
New (unopened) | No restocking fee |
Refurbished | 15% of purchase price |
Used / As-Is | Not eligible for return |
The restocking fee is deducted from your refund amount. Original shipping charges are non-refundable except when the return is due to our error (e.g., we shipped the wrong item or the item was defective).
5. How to Initiate a Return
To request a return:
Contact us at info@techhaulers.com within the applicable return window (14 days for Refurbished, 30 days for New, 48 hours for As-Is disputes).
Include your order number, the product name, and the reason for the return.
If the Product is defective or not as described, include photos or a short video demonstrating the issue.
We will respond within 2 business days with a Return Authorization (RA) number and return shipping instructions.
Do not ship any Product back without an RA number. Packages returned without an RA number may be refused and returned to sender at the customer's expense.
6. Return Shipping
6.1 Customer-Paid Returns
For returns due to change of mind, buyer's remorse, or reasons other than our error, the customer is responsible for return shipping costs. We recommend using a trackable shipping method with insurance, as we are not responsible for packages lost or damaged in transit back to us.
6.2 TechHaulers-Paid Returns
If the return is due to our error (wrong item shipped, defective Product, Product not as described), we will provide a prepaid return shipping label at no cost to you.
6.3 Return Address
All returns must be shipped to:
CL Tech Recycling LLC (DBA TechHaulers) 5157 Lakewood Rd, Fort Mohave, AZ 86426
7. Refund Processing
Once we receive and inspect the returned Product:
We will inspect the Product within 3 business days of receipt.
If the return is approved, we will process a refund to your original payment method.
Refunds typically appear on your statement within 5-7 business days (processing time depends on your bank or card issuer).
If the return is denied (e.g., condition does not meet return requirements, outside the return window, non-returnable item), we will notify you by email with the reason. The Product will be shipped back to you at your expense or held for pickup.
8. Exchanges
Due to the one-of-a-kind nature of our inventory (sourced from recycled and recovered electronics), we generally do not offer direct exchanges. If you would like a different Product, please:
Return the original Product following the process in Section 5.
Once your refund is processed, place a new order for the desired Product (subject to availability).
If a replacement for a defective Product is available, we will ship it at no additional charge after receiving the returned defective item (see Warranty Policy at https://shop.techhaulers.com/policies/warranty-policy).
9. Damaged or Defective on Arrival
If your Product arrives damaged or defective:
Contact us at info@techhaulers.com within 48 hours of delivery.
Include photos of the damaged packaging and Product.
Retain all original packaging for carrier inspection.
We will arrange a replacement, repair, or full refund at no cost to you. Do not dispose of the Product or packaging until we confirm next steps.
10. Wrong Item Received
If you receive the wrong Product (different from what you ordered), contact us immediately. We will arrange for the correct item to be shipped and provide a prepaid return label for the wrong item. No restocking fee applies in this case.
11. Order Cancellations
Orders can be canceled if they have not yet shipped. Contact us at info@techhaulers.com as soon as possible. Once an Order has shipped, it cannot be canceled — you must follow the return process in Section 5.
12. Chargebacks
We are committed to resolving any order issues fairly and promptly. Please contact us before initiating a chargeback with your bank or credit card company. Chargebacks initiated without prior contact may delay resolution and could result in your account being flagged. We will work with you to reach a fair outcome.
13. Statutory Rights
This Return Policy does not affect any statutory rights you may have under applicable state or federal consumer protection laws. Some states may require different return terms; where state law provides greater consumer protections, those rights are preserved.
14. Contact Us
If you have questions about returns, please contact:
CL Tech Recycling LLC (DBA TechHaulers) 5157 Lakewood Rd, Fort Mohave, AZ 86426 Phone: +1 928-371-7727 Email: info@techhaulers.com
